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Communication and Record Keeping

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Communication and Record Keeping

Course Code: TT105 - Course Duration: 3 Hours

Webinar Available for this course

Live interactive webinar and onsite face to face training available for this course This course is now being delivered to groups via live interactive webinar as well as onsite face to face and will be delivered by our professional and qualified educators. If you require further information, please complete the booking enquiry form on this page or call 01242 371 999

Not only does proper record keeping make a positive contribution to quality care provision, it prevents errors and provides evidencing where needed.

Increasing demands for more paperwork and better standards of written communication requires health and social care providers to teach their personnel how to make a record in the correct manner and how records are to be effectively and properly used and managed.

Info & Booking Enquiry


This communication and record keeping course will genuinely benefit your record keeping by training people what to do and how to do it.  Importantly, in a way that helps them understand why record keeping matters so that they are encouraged to put what they learn into practice.


Course Content

  • The principles of good record keeping
  • Knowing the use of records
  • Making sure information is understandable
  • Ensuring relevance
  • Being clear and concise
  • Facts
  • Checking
  • Accountability
  • The worker’s role in record keeping
  • Using records appropriately
  • Working with reading/writing difficulties
  • Developing good record keeping habits
  • Making sure records are useful
  • Legal requirements of records
  • Access to records
  • Confidentiality
  • Different levels of recording
  • Care plans
  • Using black ink and why
  • When to use red ink
  • Open and closed records
  • Dealing with mistakes correctly
  • Proper recording styles

Course Assessment and Certification

There will be  continuous tutor assessment, there is no final examination.

Those students who complete the course and are deemed to have reached the required standard will be awarded a certificate that is valid for 3 years.


Onsite Training Locations

Tidal Training provide onsite face to face healthcare training to large and small organisations across the United Kingdom. Our tutors will travel to your workplace or choice of venue and deliver training at a time and date which fits in with your organisation’s work commitments. If you require training outside of normal working hours we will be more than happy to support you. Our clients do not have to pay for mileage or any other added extras.

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Information & Pricing

Make an Enquiry

Use the form below to contact us today for more information on our courses and to get a free no obligation quote. We'll respond within 2 hours (usually sooner).

Prefer to Talk?

Talk to our team of experts for more info and pricing.

Call: 01242 371 999

Booking form

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Onsite Training for Communication and Record Keeping

This Communication and Record Keeping training course and all of the courses in our portfolio can be delivered onsite in most cities and surrounding areas in England, Wales and Scotland including:

  • Aberdeen
  • Bangor
  • Bath
  • Birmingham
  • Bradford
  • Brighton and Hove
  • Bristol
  • Cambridge
  • Canterbury
  • Cardiff
  • Carlisle
  • Chester
  • Chichester
  • Coventry
  • Derby
  • Dundee
  • Durham
  • Edinburgh
  • Ely
  • Exeter
  • Glasgow
  • Gloucester
  • Hereford
  • Inverness
  • Kingston upon Hull
  • Lancaster
  • Leeds
  • Leicester
  • Lichfield
  • Lincoln
  • Liverpool
  • City of London
  • Manchester
  • Newcastle upon Tyne
  • Newport
  • Norwich
  • Nottingham
  • Oxford
  • Perth
  • Peterborough
  • Plymouth
  • Portsmouth
  • Preston
  • Ripon
  • Salford
  • Salisbury
  • Sheffield
  • Southampton
  • St Albans
  • St Davids
  • Stirling
  • Stoke-on-Trent
  • Sunderland
  • Swansea
  • Truro
  • Wakefield
  • Wells
  • Westminster
  • Winchester
  • Wolverhampton
  • Worcester
  • York
  • Wherever you are!

General Enquiries and Sales

Contact us today for all the latest information on our courses and to get a free no obligation quote for all courses delivered at your premises.

01242 371 999


“Tidal are a professional and resourceful company that are always willing to listen to their clients. They provide a professional dynamic service, I hope to continue using them in the future.”

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    Contact Us

    Tidal Training Ltd (Head Office)
    Royal Mews
    St Georges Place
    Cheltenham
    Gloucestershire
    GL50 3PQ

    Sales and Bookings 0121 318 8588
    Customer Services 01242 371 999

    Email: contact@tidaltraining.co.uk


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