Webinar Available for this course
Live interactive webinar and onsite face to face training available for this course This course is now being delivered to groups via live interactive webinar as well as onsite face to face and will be delivered by our professional and qualified educators. If you require further information, please complete the booking enquiry form on this page or call 01242 371 999
This Conflict Management training is essential as work related violence is a growing concern in most client facing roles. Workplace violence is defined as any incident where a person is abused, threatened or assaulted in circumstances related to their work.Info & Booking Enquiry
By completing this Conflict Management course, attendees will learn how to correctly and safely deal with any conflict which may arise in the workplace.
- Outline of legislation in relation to workplace violence
- Understand the principle of dynamic risk assessment and workplace violence
- Demonstrate the person, object and place risk method of risk assessment
- Identify the skills to signal non-aggression
- Defusing and De-escalation techniques
- Understanding our own body language
- Understanding aggressive body language from others
- Outline the importance of accident and incident report forms
Upon successful completion of this course participants will gain the necessary skills and knowledge needed to:
- Understand the causes of conflict in the workplace
- Understand how personal style impacts on conflict management
- Understand the role of conflict in the workplace
Course Assessment and Certification
There will be continuous tutor assessment, there is no final examination. Those learners who complete the course and are deemed to have reached the required standard will be awarded a certificate that is valid for 3 years.
This half day course is often booked with these half day courses:
We offer a reduced price for 2 half day courses booked for the same day and same venue.
Onsite Training Locations
Tidal Training provide onsite face to face healthcare training to large and small organisations across the United Kingdom. Our tutors will travel to your workplace or choice of venue and deliver training at a time and date which fits in with your organisation’s work commitments. If you require training outside of normal working hours we will be more than happy to support you. Our clients do not have to pay for mileage or any other added extras.
Information & Pricing
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