Conflict Management Training

This Conflict Management training is essential as work related violence is a growing concern in most client facing roles. Workplace violence is defined as any incident where a person is abused, threatened or assaulted in circumstances related to their work. 

By completing this Conflict Management course, attendees will learn how to correctly and safely deal with any conflict which may arise in the workplace.

Course Content:

• Outline of legislation in relation to workplace violence
• Understand the principle of dynamic risk assessment and workplace violence
• Demonstrate the person, object and place risk method of risk assessment
• Identify the skills to signal non-aggression
• Defusing and De-escalation techniques
• Understanding our own body language
• Understanding aggressive body language from others
• Outline the importance of accident and incident report forms
  

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Learning Outcomes:

Upon successful completion of this course participants will gain the necessary skills and knowledge needed to:

• Understand the causes of conflict in the workplace
• Understand how personal style impacts on conflict management
• Understand the role of conflict in the workplace
  

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Course Assessment and Certification

There will be continuous tutor assessment, there is no final examination.  Those learners who complete the course and are deemed to have reached the required standard will be awarded a certificate that is valid for 3 years.

This half day course is often booked with these half day courses:

• Bipolar Disorder Training
• Challenging Behaviour Training
• Professional Boundaries Training

We offer a reduced price for 2 half day courses booked for the same day and same venue.