Course Code: TT111 - Course Duration: 5 - 6 Hours

Webinar Available for this course

This course is now being delivered to groups via live webinar and will be delivered by our professional and qualified educators.
If you require further information, please complete the booking enquiry form on this page or call 01242 371 999

Defensible documentation training is delivered by live interactive webinar and onsite to groups of up to fifteen delegates. It is designed to give attendees a better understanding of the principles of good communication and record keeping. Effective communication skills are essential when working in the healthcare sector.  The CQC look to this as a key indicator of a good practice.

Info & Booking Enquiry

Target Group

Managers, nurses, team leaders, HCA’s and support workers who work in hospitals, care homes, community teams, mental health units, learning disability units, domiciliary agencies and voluntary organisations.

Learning Objectives

  • Raise awareness of importance of keeping defensible and accurate electronic and paper records.
  • Understand the purpose and principles behind quality written information.
  • Recognise information that is appropriate and inappropriate for recording.
  • Identify effective and appropriate ways of presenting information.
  • Understand the need for, and the limits of, confidentiality.

Course Content

This course consists of the following topics:

  • Why do we need defensible documentation training?
  • Written records for healthcare and independent care.
  • Good practice guidelines.
  • What should and should not be documented.
  • Taking and making accurate records.
  • The use of ‘plain English’ and minimising the use of jargon.
  • Keeping records secure.
  • Confidentiality and GDPR.
  • Principles of the GDPR.
  • Defensible documentation.
  • Legalities
  • The potential consequences of poor record keeping.

Course Assessment and Certification

Assessment is carried out by the trainer throughout the course.

On successful completion of the course students will receive a certificate of attendance which is valid for three years.


Onsite Training Locations

Tidal Training provide onsite face to face healthcare training to large and small organisations across the United Kingdom. Our tutors will travel to your workplace or choice of venue and deliver training at a time and date which fits in with your organisation’s work commitments. If you require training outside of normal working hours we will be more than happy to support you. Our clients do not have to pay for mileage or any other added extras.

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Information & Pricing

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Use the form below to contact us today for more information on our courses and to get a free no obligation quote. We'll respond within 2 hours (usually sooner).

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Call: 01242 371 999

Booking form

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Onsite Training for Defensible Documentation Training

Defensible Documentation Training and all of the health & social care courses in our portfolio can be delivered onsite in most cities and surrounding areas in England, Wales and Scotland including:

  • Aberdeen
  • Bangor
  • Bath
  • Birmingham
  • Bradford
  • Brighton and Hove
  • Bristol
  • Cambridge
  • Canterbury
  • Cardiff
  • Carlisle
  • Chester
  • Chichester
  • Coventry
  • Derby
  • Dundee
  • Durham
  • Edinburgh
  • Ely
  • Exeter
  • Glasgow
  • Gloucester
  • Hereford
  • Inverness
  • Kingston upon Hull
  • Lancaster
  • Leeds
  • Leicester
  • Lichfield
  • Lincoln
  • Liverpool
  • City of London
  • Manchester
  • Newcastle upon Tyne
  • Newport
  • Norwich
  • Nottingham
  • Oxford
  • Perth
  • Peterborough
  • Plymouth
  • Portsmouth
  • Preston
  • Ripon
  • Salford
  • Salisbury
  • Sheffield
  • Southampton
  • St Albans
  • St Davids
  • Stirling
  • Stoke-on-Trent
  • Sunderland
  • Swansea
  • Truro
  • Wakefield
  • Wells
  • Westminster
  • Winchester
  • Wolverhampton
  • Worcester
  • York
  • Wherever you are!